![]() ![]() But it takes character and self-control to be understanding and forgiving.” “Any fool can criticize, complain, and condemn-and most fools do. So listen patiently and with an open mind.” They won’t pay attention to you while they still have a lot of ideas of their own crying for expression. “If you disagree with them you may be tempted to interrupt. Avoid it as you would avoid rattlesnakes and earthquakes.” “I have come to the conclusion that there is only one way under high heaven to get the best of an argument- and that is to avoid it. Let’s explore how we can better deal with conflict in the workplace through (quotes?) of founder Dale Carnegie. ![]() He provided us with numerous examples of how people wilt rather than bloom in an environment filled with conflict. Dale Carnegie understood the difference between a discussion and an argument, especially when it comes to conflict resolution in the workplace. ![]()
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